Privacy Policy and Terms & Conditions
Terms and Conditions
1. Introduction
Welcome to the Bezat application and platform. By using the application, website, or any related services, you acknowledge that you have read, understood, and agreed to comply with these Terms and Conditions, in addition to any other policies or instructions published within the application or website.
If you do not agree to these Terms, you must immediately stop using the application and services.
2. Definition of the Service
Bezat provides a digital platform that enables users and organizers to create and manage raffles, distribute coupons, conduct raffle draws, and determine winners electronically.
The platform also allows users to obtain in-app coins called Bezat Coin through purchase or through certain activities available within the application, such as watching stories, redeeming daily coins, or using games available in the app.
3. Eligibility to Use
By using the application, you acknowledge and undertake that:
  1. You are of the legal age permitted in your country of residence to use this type of service.
  2. You have the legal capacity to agree to these Terms.
  3. You will not use the application for any illegal purpose or in violation of applicable laws.
  4. You will provide accurate, correct, and up-to-date information when registering or using the services.
The application management reserves the right to refuse, suspend, or close any account in the event of a violation of these Terms or suspected unlawful use.
4. Account Creation
To benefit from some of the application services, the user may be required to create an account and provide accurate and updated information.
The user is fully responsible for maintaining the confidentiality of their login credentials and for all activities carried out through their account.
The user must immediately notify the application management if they suspect any unauthorized use of their account.
5. Coupons and Raffles
The platform allows users to participate in raffles or obtain digital coupons in accordance with the terms set by the raffle or campaign organizer.
The user acknowledges the following:
  1. Each campaign or raffle may have its own specific terms, including the campaign duration, method of participation, number of coupons, and method of selecting winners.
  2. Participation in any raffle does not guarantee winning.
  3. Winners are selected according to the mechanism adopted within the platform or according to the campaign terms.
  4. The platform or campaign organizer has the right to cancel or modify any raffle in the event of a technical error, violation, fraud, or any reason beyond control.
  5. Users may not manipulate coupons or attempt to increase their chances of winning through unlawful or unauthorized methods.
6. Responsibility of Raffle Organizers
If the user is a merchant or an entity creating a raffle or campaign through the platform, they acknowledge and undertake the following:
  1. Obtaining all required approvals and licenses from the relevant authorities, where applicable.
  2. Complying with all laws and regulations related to raffles, prizes, advertisements, and consumer protection.
  3. Providing accurate and clear information about the campaign or raffle.
  4. Bearing full responsibility for the prizes or offers announced.
  5. Not using the platform for any unlawful activity or any activity that misleads users.
Bezat shall not be responsible for any legal or regulatory violation committed by the raffle or campaign organizer.
7. Bezat Coin and In-App Coins
The platform provides a digital in-app coin called Bezat Coin, which users may obtain through purchase packages or activities available within the application.
The user acknowledges the following:
  1. Bezat Coin is used within the application environment according to the rules determined by the platform.
  2. Bezat Coin does not represent a bank deposit, security, financial instrument, or investment guarantee.
  3. The method of obtaining, using, valuing, or converting coins may be changed at any time at the discretion of the application management.
  4. The platform has the right to suspend or cancel any coin balance in the event of suspected manipulation, fraud, or misuse.
8. Conversion of Bezat Coin to USDT
The platform may allow users to convert Bezat Coin into USDT according to the mechanism available within the application, by entering the wallet address and the number of coins to be converted.
The user acknowledges the following:
  1. The user is fully responsible for the accuracy of the wallet address entered.
  2. Any transfer made to an incorrect wallet address or a wallet not owned by the user may be irreversible.
  3. Conversion transactions may be subject to network fees, operational fees, minimum or maximum limits.
  4. Transfers may be delayed due to network congestion, technical issues, or security reviews.
  5. The platform reserves the right to reject or suspend any conversion transaction in the event of suspected unlawful activity or violation of applicable laws.
  6. The platform shall not be responsible for cryptocurrency price fluctuations or any losses resulting from changes in value.
9. Subscriptions and Packages
The platform may offer monthly or annual subscriptions, or special packages related to coupons, coins, or additional services.
The user or merchant acknowledges the following:
  1. Prices of packages and subscriptions are displayed within the application or website.
  2. The subscription period begins from the date of activation unless stated otherwise.
  3. The subscription or package may only be used for its intended purpose.
  4. The platform reserves the right to modify the prices or benefits of packages, provided that such changes do not affect subscriptions already paid for, unless the user is notified.
  5. Some fees may be non-refundable after activation of the service, unless the refund policy or applicable law states otherwise.
10. Payments
The user agrees to pay all applicable fees for the services, subscriptions, or packages they select.
The user acknowledges the following:
  1. All payment details must be accurate and must belong to the user or be authorized for use by the user.
  2. The service may be refused or suspended if the payment process fails.
  3. The platform shall not be responsible for any additional fees imposed by the payment service provider, bank, or blockchain network.
  4. The platform has the right to review or cancel any payment transaction suspected to be fraudulent or unauthorized.
11. Refund Policy
Unless expressly stated otherwise, amounts paid for subscriptions, packages, or in-app coins are non-refundable after the service has been activated or the balance has been used.
The platform may, at its discretion, review refund requests in exceptional cases, such as proven technical errors or duplicate payments.
12. Permitted and Prohibited Use
The user is prohibited from carrying out any of the following actions:
  1. Using the application for any unlawful activity.
  2. Creating fake or multiple accounts for the purpose of manipulating raffles.
  3. Attempting to hack, disrupt, or affect the platform or its systems.
  4. Using automated tools or bots to participate or collect coins.
  5. Publishing offensive, misleading, or inappropriate content.
  6. Selling or transferring the account, balance, or coupons without the platform’s approval.
  7. Exploiting any technical error to obtain an undeserved benefit.
The platform has the right to take appropriate measures, including suspending or closing the account, cancelling the balance, or preventing the user from using the service.
13. Anti-Fraud and Anti-Money Laundering
The platform reserves the right to review any account, transaction, or conversion in the event of suspected fraud, misuse, money laundering, or financing of unlawful activities.
The platform may request the user to provide additional information or documents to verify identity, source of funds, or wallet ownership.
If the user fails to cooperate or if a violation is identified, the platform has the right to suspend the service, reject the transaction, or report the matter to the competent authorities whenever legally required.
14. Prizes and Winners
If the user wins any raffle, they may be required to provide additional information to verify their identity or eligibility to receive the prize.
The user acknowledges the following:
  1. Failure to provide the required information may result in cancellation of the prize.
  2. The prize must be claimed within the period specified by the campaign organizer.
  3. The method of delivering prizes may vary according to the terms of each campaign.
  4. The platform shall not be responsible for any delay or failure by the campaign organizer to deliver the prize, unless Bezat is directly the organizer.
15. Intellectual Property
All intellectual property rights related to the application, website, trademark, designs, software, databases, texts, images, and logos are owned by Bezat or licensed to it.
Users may not copy, republish, modify, or exploit any part of the platform without prior written approval.
16. Data Protection and Privacy
The platform is committed to protecting users’ data in accordance with its approved Privacy Policy.
By using the application, the user agrees to the collection, processing, and use of their data to the extent necessary for providing services, managing accounts, conducting raffles, processing payments, and improving the user experience.
Some data may be shared with service providers or regulatory authorities whenever necessary or legally required.
17. Technical Services and Temporary Suspension
The platform makes reasonable efforts to ensure the continuity of the service. However, it does not guarantee that the service will be available without interruption or errors at all times.
The service may be temporarily suspended for maintenance, updates, security reasons, or circumstances beyond control. The platform shall not be liable for any losses resulting from such suspension.
18. Disclaimer
The platform services are provided on an “as is” and “as available” basis. Bezat does not provide any express or implied guarantee regarding profits, gains, winnings, or financial returns from using the application, coins, or raffles.
The platform shall not be responsible for:
  1. Any loss resulting from entering incorrect information.
  2. Loss of access to the account due to user negligence.
  3. Cryptocurrency price fluctuations.
  4. Errors or failures beyond the platform’s control.
  5. Any actions or obligations of campaign organizers or merchants.
19. Limitation of Liability
To the maximum extent permitted by law, Bezat, its management, employees, or partners shall not be liable for any indirect, incidental, special damages, loss of profits, loss of data, or loss of opportunities resulting from the use of the platform.
In all cases, the platform’s liability toward the user shall not exceed the amounts actually paid by the user to the platform during the last three months, unless the law states otherwise.
20. Suspension or Termination of Account
The platform has the right to suspend or terminate the user’s account or restrict access to the services in any of the following cases:
  1. Violation of these Terms and Conditions.
  2. Providing inaccurate information.
  3. Suspected fraud or misuse.
  4. Violation of laws or regulatory instructions.
  5. Using the platform in a manner that harms users or the reputation of the platform.
Account closure may result in the loss of the user’s right to use certain services, balances, or coupons linked to the account, depending on the nature of the violation.
21. Amendments to the Terms
Bezat reserves the right to amend these Terms and Conditions at any time.
The updated version will be published within the application or website, and the user’s continued use of the service after the publication of amendments shall be deemed acceptance of the amended Terms.
22. Governing Law
These Terms and Conditions shall be governed by the applicable laws of the Kingdom of Bahrain, unless otherwise stated in specific service terms.
The competent courts of the Kingdom of Bahrain shall have jurisdiction over any dispute arising from the use of the platform or services, unless an alternative dispute resolution method is agreed upon.
23. Contact Us
For any inquiry, complaint, or request related to these Terms and Conditions, you may contact us through the official communication channels stated in the application or website.